FAQs
1. What are the delivery times for KAMS PARIS products?
Delivery times vary depending on your geographic area. In general, our deliveries are made within 7 to 14 days. working days.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email including a tracking link. This will allow you to follow in real time the journey of your package to your door.
3. Can I change my order after I have placed it?
Unfortunately, once your order is confirmed we are unable to make any changes. Please check your cart carefully before finalizing your purchase.
4. What is the exchange or refund policy of KAMS PARIS?
At KAMS PARIS, we are committed to ensuring your complete satisfaction. However, if you encounter a problem with your order, please contact us within 14 days of receiving the package. However, please note that for hygiene and safety reasons, any product that has already been opened, including the packaging and the cap, cannot be exchanged or refunded.
5. How do I get a copy of my receipt?
A copy of your receipt will be automatically sent to the email address you provided when placing your order. If you cannot find this confirmation, please check your spam folder or contact our customer service for assistance.
Please feel free to contact our customer service for any further questions or concerns. At KAMS PARIS, your satisfaction is our top priority.